Privacy policy

Privacy Policy

 Last updated: September 2025

Your privacy is important to us. This Privacy Policy explains how ELEVENS Coffee (“we,” “our,” or “us”) collects, uses, shares, and safeguards your personal information when you visit or make a purchase from https://www.elevens.coffee

1. Information We Collect

- Personal details: Name, email address, phone number, billing/shipping address.

- Payment information: Card or UPI details processed securely through our payment gateways (we do not store your complete payment information).

- Account information: Login credentials (if applicable).

- Marketing preferences: Opt-ins for emails, SMS, or WhatsApp updates.

- Analytics data: IP address, browser type, device details, pages visited, and usage patterns (via Google Analytics).

 

2. How We Use Your Information

- To process and deliver your orders.

- To communicate with you regarding purchases, customer service, and updates.

- To send you marketing emails, SMS, or WhatsApp messages (only if you’ve opted in).

- To improve our website performance, usability, and customer experience.

• To comply with legal or regulatory requirements.

 

3. Sharing of Information

We respect your privacy and do not sell your personal data. However, we may share your information with:

- Payment gateways (e.g., Razorpay, PayU, PayPal).

- Marketing platforms (e.g., Zoho).

- Analytics providers (Google Analytics).

- Service providers and logistics partners.

- Government authorities if required by law.

 

4. Cookies and Tracking Technologies

We use cookies to:

- Improve website functionality.

- Remember your preferences.

- Analyze site traffic and usage patterns.

 

5. Your Rights and Choices

- Access, update, or request deletion of your personal information.

- Opt out of receiving marketing emails, SMS, or WhatsApp messages at any time.

- Manage cookies through your browser settings.

 

6. Data Retention

We retain personal data only as long as necessary or required by law.

 

7. Data Security

We take reasonable technical and organizational measures to protect your data.

 

8. Third-Party Links

We are not responsible for the privacy practices of third-party sites.

 

9. Updates to This Policy

We may update this Privacy Policy from time to time.

 

10. Contact Us

For assistance, please contact us at the information below:

ELEVENS Coffee

Email: hello@elevens.coffee

Phone/WhatsApp: +91 92663 43472